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The global flow of information, technology, capital, goods, services and people has been greater in the recent past. Challenges and opportunities facing businesses include unprecedented growth in the engineering world, the increased need for consistency, standards, controls, compliance and governance, and the cost, risk and management needs associated with the Return on Investment issues.
Some of the major challenges that the organizations have been facing since the origin of engineering include, but not limited to Ever-Reducing Profit Margins, Cut-throat Competition, Missed Commitments, Post Delivery Customer Complaints, Late Deliveries, High Cycle Time, Poor visibility into project progress, High Cost of Quality, Too much rework and Frustrated People.
Furthermore, improving performance has become a persistent need for companies striving to remain competitive and effective in this environment. And it often begins by asking questions such as:
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How can we get more value from our company/services delivery function? |
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Does our company have the appropriate organization in place to address compliance requirements? |
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What are the key risks faced by our company - and are we effectively managing those risks? |
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How do we know if our company has fully addressed its compliance requirements? |
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How can we reduce our company's IT spending? |
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How do we spend less time retrieving and reporting information? |
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How can we identify the right areas of information security to invest in? |
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How can our company control digital identities? |
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 One way of facing these challenges is to make each of the activity that the organizations perform in a value added manner. Return on Investment (ROI) based approach is one such one. That's the reason why we suggest BPQM model of implementation for organizations. BPQM is an acronym for Business & Process Quality (Excellence) Model. Through this model, we advocate the Process & Quality Management journey to be driven from ROI approach rather than just from a certification or compliance front.
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To successfully get more ROI, the organizations need to make proper estimates where requirements are clear, or follow a proper project model in cases where requirements are not clear. For more ROI, the management of project as a whole including the management of risks, issues, changes as well as the technical aspects (e.g. requirements elicitation, requirements management, and product integration) should all be of world class. The pioneers of industry had already laid down many Quality Models which are proven to be successful in addressing each of the business challenges.
Concept QA Labs offers services for these models and standards for IT/Software Sector, BPO/ITES Sector as well as those Organizations in Systems Engineering and Manufacturing. The Quality Models through which we can help you with Consulting, Trainings and Appraisals include the following:
| Quality Model/Standard |
What is it? |
Target Sectors |
| CMMI-DEV (CMMI v1.2) |
Process Improvement Model to improve delivery efficiency; Caretaker: SEI, USA |
IT/Software & Systems
Engineering |
| Six Sigma |
Six Sigma is a set of practices to systematically improve processes by eliminating defects |
IT/Software, Systems,
Service & Manufacturing |
| ITIL |
IT Infrastructure Library - Customizable framework of best practices to promote quality of IT services;Caretaker: OGC, UK |
ITES, Other Services |
| ISO 20000 |
IT Service Management related standard based on British Standard 15000 |
ITES, Other Services |
ISO 27001 / BS 7799
(ISMS) |
Information Security Standard released by ISO based on the British Standard 7799 |
IT/Software, Systems &
Services |
| ISO 9001:2000 |
Standard for quality management systems |
IT/Software, Systems,
Service & Manufacturing |
| eSCM-SP |
e-Sourcing Capability Model: A Framework to improve capability of services Caretaker: ITSQC, CMU, USA |
ITES, Other Services |
SCRUM & other Agile
Project Management
Models |
SCRUM is an Agile Project Management Model for Software DevelopmentCaretaker: Scrum Alliance, USA |
IT/Software, Systems |
| COPC |
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| COBIT |
Control Objectives for Information and related Technology (COBIT is a framework for IT management created by the ISACA, and the IT Governance Institute |
IT/Software & Services |
| SOX |
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| PCMM |
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Software, Systems, Service
& Manufacturing |
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Information Technology (IT) Governance is a subset discipline of Corporate Governance focused on information technology (IT) systems and their performance and risk management. IT governance implies a system in which all stakeholders, including the board, internal customers and related areas such as finance, have the necessary input into the decision making process. After the widely reported collapse of Enron in 2000, and the alleged problems within Arthur Andersen and WorldCom, the duties and responsibilities of the boards of directors for public and privately held corporations were questioned. As a response to this, and to attempt to prevent similar problems from happening again, the US Sarbanes-Oxley Act was written to stress the importance of business control and auditing. Sarbanes-Oxley and Basel-II in Europe have been catalysts for the development of the discipline of information technology governance since the early 2000s.
There are quite a few supporting frameworks developed to guide the implementation of information technology governance. Some of them are:
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CMMI - The “Capability Maturity Model Integrated” focuses more on Software & Systems Development
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The IT Infrastructure Library (ITIL) is a detailed framework with hands-on information on how to achieve a successful governance of IT, developed and maintained by the United Kingdom's Office of Government Commerce (OGC)
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Control Objectives for Information and related Technology (COBIT) is another approach to standardize good information technology security and control practices. This is done by providing tools to assess and measure the performance of 34 IT processes of an organization. The ITGI (IT Governance Institute) is responsible for COBIT
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The ISO/IEC 27001 (ISO 27001) is a set of best practices for organizations to follow to implement and maintain a security program. It started out as British Standard 7799 ([BS7799]), which was published in the United Kingdom and became a well known standard in the industry that was used to provide guidance to organizations in the practice of information security.
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BS7799 - focus on IT security
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Six Sigma - focus on quality assurance through statistical techniques
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Concept QA Labs provides offers Consulting, Training & Appraisal Services in all of the above areas. Please Contact Us to know more
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